Plymouth on Tap provides made to order apparel and accessories through its website. All products are created on demand using third party fulfilment partners. By placing an order, you agree to these terms and conditions.

Products

All items are produced individually once an order is placed. Product descriptions, images, colours, and sizing information are provided on each product page for guidance. Due to the nature of print on demand production, slight variations in colour, print size, alignment, or placement may occur. These variations are normal and do not constitute a fault.

Ordering and Production

Orders are subject to availability. Once an order is placed, it is sent into production shortly afterwards. Made to order items cannot be dispatched until production is complete. Production times may vary depending on the item and demand.

Pricing and Payment

All prices are shown on the website and are payable at the time of ordering. Prices may change without notice, but any changes will only apply to new orders and will not affect orders already placed.

Shipping and Delivery

Orders are fulfilled and shipped by our production partners. Delivery times are estimates and not guaranteed. Responsibility for the goods remains with Plymouth on Tap until the items are delivered to the address provided at checkout, in line with UK consumer law.

If your order arrives damaged, incorrect, or faulty, contact us as soon as possible so we can resolve the issue.

Packaging

Packaging is selected by our fulfilment partners and may vary by product. Where possible, environmentally responsible materials are used, but packaging consistency cannot be guaranteed across all items.

Returns and Refunds

All items are made to order. For this reason, we cannot accept returns or exchanges for incorrect sizing, colour choice, or change of mind. Detailed sizing information is provided on each product page and customers are responsible for selecting the correct size.

If an item arrives faulty, damaged, or misprinted, we will offer a replacement or refund as appropriate. You must contact us within 14 days of delivery and provide clear photographs showing the issue.

Nothing in these terms affects your statutory rights under UK consumer law.

Cancellations

Orders may be cancelled within 24 hours of being placed, provided production has not already started. Once production begins, cancellation is no longer possible due to the made to order nature of the products.

Intellectual Property

All designs, artwork, images, and content on the Plymouth on Tap website are owned by Plymouth on Tap unless stated otherwise. They may not be copied, reproduced, or used without prior written permission.

Liability

Our liability for any claim relating to a product is limited to the value of the item purchased. This does not affect your statutory consumer rights.

Events Outside Our Control

We are not responsible for delays or failure to fulfil orders caused by events beyond our reasonable control, including but not limited to production delays, carrier disruption, supply chain issues, or force majeure events.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Changes to These Terms

We may update these terms from time to time. The version in force at the time you place your order will apply to that order.

Marketing and Data Protection

We do not add customers to marketing lists without clear consent. You will only receive marketing communications if you actively opt in. You may unsubscribe at any time. Personal data is handled in accordance with our Privacy Policy and is never sold or shared for marketing purposes.